Seawind Solution Pvt. Ltd.
Association with WhatsApp

As a verified WhatsApp Business solution provider, We can help you to seamlessly integrate WhatsApp Business to drive customer engagement through intelligent, context aware messaging. Customers can contact your business via the same means they contact their friends and family. WhatsApp Business lets your business connect with over 1.5 billion users across 180 countries in a simple, reliable and secure way.

What is WhatsApp Business API?


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WhatsApp Business API allows enterprises to reach users on WhatsApp through verified business accounts.

WhatsApp primarily intends the channel to act as a medium for

1. High value transactional notifications
2. Customer support
3. No promotional content

WhatsApp Business API allows enterprises to delivery high volumes of notifications as opposed to WhatsApp for Business App which is entirely manual and designed for very small businesses.

Based on Global Consumer Surveys


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89%

of respondents expect a brand to respond to them within 24 hours

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80%

of respondents say that the experience a business provides is as crucial as its goods or services

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52%

of respondents have switched brands / service provider because of poor customer service

Sample Use-Cases for your Business

Alerts and Notifications

Send real-time notifications on purchases, account updates or reminders.

Support Channel

Instantly answer FAQs and other queries for faster support resolution.

Customer feedback

Gather valuable feedback from your customers easily.

Better Consumer Journey


15%

reduction in refund related calls to customer care centers

5X

Increase in open rate of notifications compared to email


WhatsApp user created customer centric experiences through WhatsApp, offering a convenient and efficient communication platform. The customers enjoyed the fuss-free experience at every step of their booking process - from viewing booking details to managing refunds and receiving timely notifications.

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Seawind Solution -WhatsApp Integration Advantage

Faster time to market

Rapid development with visual work flow builder › Re-usable communications building blocks and flow

Unified messaging API

Integrate and deploy messaging in minutes with our multi-channel API and interact with your customers anywhere in the world on any device and any channel.

Intelligent fallback

Easily fallback to SMS or other channels and send messages to customers who do not have WhatsApp activated

NLP enabled conversation

Use IMIconnect’s NLP architecture pipeline to deploy artificially intelligent communication flows

Security and Data Handling

Data security - WhatsApp’s end-to-end encryption ensuresonly the customer and the business you're communicating with can read what's sent, and nobody in between, not even WhatsApp. All customer data traversing the platform is encrypted using TLS or Noise Pipes. WhatsApp communications are encrypted with customer-specific keys.


Data storage and handling - WhatsApp doesn't store messages or customer contacts. Only the business and WhatsApp business solution provider have access to the data. Any unauthorized third parties cannot discern the content of these messages.

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Enable Smarter Customer Experiences with IMIconnect

Faster Time to Market

Automate end-to-end customer journeys using our Visual Flow Builder and start engaging with customers 10x faster. Our visual flow builder offers 20+ pre-built nodes for interactive communication automation.

AI-powered Conversational Engagement

Enable conversational customer engagement using our integrated NLP and AI capabilities. Get access to 15+ pre-built NLP functions on chatbots such as date/time recognition, sentiment analysis and more.

Unified Messaging API

Easily integrate and deploy messaging on 10+ channels out-of-the-box with our multi-channel API and interact with your customers anywhere in the world.

Intelligent Fallback

Track message status using real-time delivery and read receipts. Intelligently fallback to SMS or other channels for delivering time-sensitive messages.

Getting Started

Map out your consumers’ journey and friction points

Identify opportunities to reduce frictions with notifications and customer care

Decide integration approach

Set up required notification messages

Drive discovery and ask for customer opt-ins at the right touch points

Agree on metrics and measure results

Create seamless WhatsApp customer journeys in minutes

Create WhatsApp Business journeys within minutes by leveraging our drag-and-drop flow builder to create, set-up and deploy end-to-end communication flows.

A communication flow that takes months to code using programming intensive approaches today can be built and launched within minutes using IMIconnect.