Create memorable conversational experiences with Fusion Messaging

Fusion Messaging is a native channel that enables businesses to engage with customers through branded, rich, conversational messaging.

Connect with customers worldwide over Fusion Messaging

With functionality that outperforms traditional channels, Fusion Messaging helps businesses elevate engagement and reach customers in powerful new ways.


campaign revenue growth
Source: Club Comex customer story


higher CTR
Source: BankBaazar customer story


12-month growth of Fusion Messaging users
Source: Mobilesquared December 2022

Message to impress

Because every touchpoint matters.


Branded Fusion messages

Reach out to customers with branded and personalized messaging delivered straight to their inbox.


Deliver rich media experiences

Boost your brand communication by delivering rich engagement that builds trust. Add your logo, brand name, videos, images, and carousels to your messaging and boost conversions.


Reach, attract and convert

Be unique and stand out from your competition by sending engaging and reliable conversational messages that convert.


Stay close to your customers

Be there for your customers, understand their habits, identify their needs, personalize your communication, and build lasting relationships that drive loyalty.

Easily integrate with other
cloud solutions

Use a single omnichannel platform to connect to the tools and technology that your business and customers already use.

Omnichannel customer engagement solution

Create personalized customer journeys and engage with customers with the right message at the right time.

customer data platform

Unify customer data from many sources on one single customizable interface and build detailed profiles to support the best behavior based CX.

Intelligent chatbot-building platform

Build real-time automated communications using AI or rule-based chatbots for all customer inquiries that come through messages.

Cloud contact center solution

Allow customers to contact a live agent directly from the message and keeps all messages available for agents to have a full contextual view of past interactions.

Rich communication
messaging features

Level up your engagement by creating rich branded messaging that develops relationships using two-way interactive communication.

Security always comes first

Register and verify senders to ensure secure authentication and fraud prevention. It’s all about trust.

Visually feature products and services

Keep your messages aligned with your brand identity by embedding RCS-enabled brand elements such as your logo, brand name, and colors on screen.

Chat with customers using rich two-way content

Make full use of rich content capabilities and deliver an app-like experience by exchanging text, images, GIFs, audio and video files, documents, texts exceeding 160 characters and location information.

Customize promotional offers with a single message

Combine up to 10 rich cards into a single interactive unit that your customers can swipe through. Scroll, swipe, and tap – a small step in selecting the best offer for them.

Clickable buttons for easy responses and actions

Boost message response rates by allowing customers to respond with a single button embedded within the conversation. Make it simple for them and get better results from the interaction.

Utilize existing customer data to expand reach

Target existing SMS and Voice customers using their phone numbers and seamlessly switch them to Business Messaging.

Take your customers on branded journeys

Improve your overall customer journey with Business Messaging.

Re-engage your customers

Create a one-way campaign and keep your customers engaged through personalized interactions. Use SMS failover to ensure delivery.

Interactive promotional campaigns

Send interactive marketing campaigns to promote products and drive website traffic using a single carousel message.

Automated notifications

Automate customer support by sending order status, account info, and delivery confirmation after purchase.

Engage and upsell to existing customers

Increase engagement, personalize your customers’ experience and drive revenue by sharing product updates and special offers through rich media content that will encourage customers to upgrade.

Learn more about Fusion Messaging with
Seawind Solution

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