Google vs. Apple Messages for Business
Get an in-depth look at Google vs. Apple Messages for Business and how brands can elevate their customer experiences with each channel.
Create memorable conversational experiences with Fusion Messaging
Fusion Messaging is a native channel that enables businesses to engage with customers through branded, rich, conversational messaging.
Connect with customers worldwide over Fusion Messaging
With functionality that outperforms traditional channels, Fusion Messaging helps businesses elevate engagement and reach customers in powerful new ways.
115%
campaign revenue growth
Source:
Club Comex customer story
130%
higher CTR
Source:
BankBaazar customer story
74%
12-month growth of Fusion Messaging users
Source: Mobilesquared December 2022
Message to impress
Because every touchpoint matters.
STAND OUT FROM THE CROWD
Branded Fusion messages
Reach out to customers with branded and personalized messaging delivered straight to their inbox.
VISUALIZE YOUR COMMUNICATION
Deliver rich media experiences
Boost your brand communication by delivering rich engagement that builds trust. Add your logo, brand name, videos, images, and carousels to your messaging and boost conversions.
MAKE AN IMPACT
Reach, attract and convert
Be unique and stand out from your competition by sending engaging and reliable conversational messages that convert.
MAKE IT PERSONAL
Stay close to your customers
Be there for your customers, understand their habits, identify their needs, personalize your communication, and build lasting relationships that drive loyalty.
Easily integrate with other
cloud solutions
Use a single omnichannel platform to connect to the tools and technology that your business and customers already use.
Omnichannel customer engagement solution
Create personalized customer journeys and engage with customers with the right message at the right time.
customer data platform
Unify customer data from many sources on one single customizable interface and build detailed profiles to support the best behavior based CX.
Intelligent chatbot-building platform
Build real-time automated communications using AI or rule-based chatbots for all customer inquiries that come through messages.
Cloud contact center solution
Allow customers to contact a live agent directly from the message and keeps all messages available for agents to have a full contextual view of past interactions.
Rich communication
messaging features
Level up your engagement by creating rich branded messaging that develops relationships using two-way interactive communication.
Security always comes first
Register and verify senders to ensure secure authentication and fraud prevention. It’s all about trust.
Visually feature products and services
Keep your messages aligned with your brand identity by embedding RCS-enabled brand elements such as your logo, brand name, and colors on screen.
Chat with customers using rich two-way content
Make full use of rich content capabilities and deliver an app-like experience by exchanging text, images, GIFs, audio and video files, documents, texts exceeding 160 characters and location information.
Customize promotional offers with a single message
Combine up to 10 rich cards into a single interactive unit that your customers can swipe through. Scroll, swipe, and tap – a small step in selecting the best offer for them.
Clickable buttons for easy responses and actions
Boost message response rates by allowing customers to respond with a single button embedded within the conversation. Make it simple for them and get better results from the interaction.
Utilize existing customer data to expand reach
Target existing SMS and Voice customers using their phone numbers and seamlessly switch them to Business Messaging.
Take your customers on branded journeys
Improve your overall customer journey with Business Messaging.
Re-engage your customers
Create a one-way campaign and keep your customers engaged through personalized interactions. Use SMS failover to ensure delivery.
Interactive promotional campaigns
Send interactive marketing campaigns to promote products and drive website traffic using a single carousel message.
Automated notifications
Automate customer support by sending order status, account info, and delivery confirmation after purchase.
Engage and upsell to existing customers
Increase engagement, personalize your customers’ experience and drive revenue by sharing product updates and special offers through rich media content that will encourage customers to upgrade.
Learn more about Fusion Messaging with
Seawind Solution
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